The safety and security of our guests is a top priority at all times. That’s why we operate our holidays in accordance with advice issued by the Foreign & Commonwealth Office and closely monitor their updates in relation to our destinations.
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Avalon Waterways is voluntarily and temporarily pausing global operations for travel until 30 June 2020.
Our team will get in touch with guests affected by this suspension in order to adjust their plans for future travel. There is no need to contact us.
With the temporary suspension of operations, Avalon Waterways is offering to move travel dates or cancel bookings for holidays before 30 June 2020 as follows:
Affected guests can move their holiday to any other itinerary, destination, brand (Globus, Cosmos or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
Avalon Waterways is temporarily waiving cancellation penalties**** until 3 days prior to any Europe departure.
For travel beyond 30 June 2020, we are continuing our policy waiving cancellation penalties**** until 30 days prior to departure.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
*Peace of Mind offer valid for travel before 30 June 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by 31 December 2022. The new booking bonus, added to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in holiday price. Offer may be withdrawn at any time and other restrictions may apply.
****Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.