Today's world has changed, but what remains certain is Avalon's commitment to your safety, comfort and peace-of-mind. To that end, we've established a set of enhanced onboard protocols and procedures through a new Avalon Assurance program, to ensure the health - and happiness - of our guests throughout their cruise with us.
It all starts with our Global Health & Saftey Team, dedicated to ensuring that the cleanliness of all operations exceeds today's travel standards - from start to finish.
Avalon will continue to review and update Assurance initiatives as we make our return to the world’s waterways including adhering to – and building upon – the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), Center for Disease Control (CDC), World Health Organization (WHO), Cruise Lines International Association (CLIA) and United States Tour Operators Association (USTOA).
All 2021 travel bookings automatically come with our 2021 Peace of Mind Travel Plan, free of charge. This plan gives you the ability to move your booking to another destination, holiday, brand or simply a different 2021 or 2022 departure date in our vast travel portfolio, no questions asked. You just need to let us know before final payment and we’ll waive all land or cruise penalties and get you booked on a new holiday.
Whether you book only your tour with us, or opt for a fully packaged holiday with flights, you have financial protection. We are a member of ABTA and our flight-inclusive holidays are protected by ATOL - which means that if your holiday is cancelled for any reason, you’ll receive a full refund.
We want you to feel like family when we take you on tour, and we'll do all we can to give you the holiday you were dreaming of. So we're very proud to be both Good Housekeeping Reader Recommended
When you travel with us, the welfare of all our guests is our highest priority. See our latest travel updates and policies connected to the current COVID-19 outbreak.
Over the last 10 years, river cruising has grown, making waves in the travel industry and proving that, when it comes to bodies of water, ships, and cities, bigger isn’t always better. Avalon Waterways has led the way with our spacious, innovative, and award-winning Suite Ships. Our travellers enjoy a more intimate experience with an appealing crew-to-passenger ratio, personalised attention, and seamless dock-and-go sightseeing at the most welcoming of ports. Combined with the highest health standards and environmentally conscious practices in the industry, an Avalon Waterways river cruise gives travellers peace of mind throughout their vacation—from embarkation to the last goodbye.
We’ll take every step to ensure you and your travelling companions are ready for the journey. Along with a host of pre-trip info to ensure you’re prepared for your cruise, you’ll have access to the AvalonGO App—a great resource for your cruise schedule and details, onboard amenities and services, destination information, and updates related to your cruise.
And as an additional assurance measure, we’re providing guests with a set of health and safety advice and instructions, ensuring that all health considerations have been taken into account before leaving home.