With our years of holiday planning expertise and our passion for travel, we cannot wait to talk to you. Our dream team of Vacation Planners are available to you for a call to review your holiday interests, your questions, your wishes and hopes. Our appointments will offer you insights into the Globus family of brands and provide some imagination exploration as you dream about your next getaway.
We have in-depth knowledge of the must-see and off-the-beaten path sights, and we can tell you all about the values and history of the Globus family of brands.
Dream Vacation:
New Zealand
What is your favorite part of being a Vacation Planner?
Sharing the excitement and anticipation of guests who are looking forward to new adventures. It makes my day to hear about their trip when they return home.
Dream Vacation:
Peru
What is your favorite part of being a Vacation Planner?
Getting to know our guests and their travel dreams to find the perfect vacation for them. I love hearing all about their experiences, sometimes with an email photo or postcard!
Dream Vacation:
Paris
What is your favorite part of being a Vacation Planner?
Helping to make vacation plans simple and easy to understand. I love taking the pressure off our guests to create stress-free vacations that go beyond their expectations.
Dream Vacation:
Canada
What is your favorite part of being a Vacation Planner?
Hearing about our guests’ past travel experiences to give them the best ideas for where to travel next. I feel like I really get to know people by sharing our travel stories.
Dream Vacation:
Ireland
What is your favorite part of being a Vacation Planner?
What could be better than talking about travel all day? The best part is listening to our guests and making it easy, so they can just look forward to their vacation.
Dream Vacation:
Alaska
What is your favorite part of being a Vacation Planner?
Hearing the excitement in our guests’ voices when the plans all come together. I truly enjoy putting all the pieces together for the best vacation experience.
We've been awarded the ServiceMark with Distinction accreditation from the Institute of Customer Service, which is based on customer satisfaction and employee engagement!
Results from a survey, conducted by the Institute of Customer Service, were benchmarked against UKCSI Tourism results in July 2023 and our overall score of 96.7 was benchmarked against 69.1 for the Leisure and Tourism sector and 78.3 for all other sectors.
Our customers rated us highly for helpfulness and competence of our staff, while our employees scored highly in continuity, credibility and capability, so when you book with the Globus family of brands, you can rest assured that you're in good hands!
When you choose to cruise with Avalon Waterways, you don’t have to wait to board the ship to begin your holiday. Our approach is that a happy and care-free cruise starts with your very first contact with us and extends through to your welcome home. Our Holiday Planners have in-depth knowledge about river cruising and they’ll help you imagine your journey back to travel.
Which cruise is right for you? What are the best options to add pre or post nights? Want to consider adding a Monograms City Stay while you’re over there? We call it YourWay, and we are happy to review all options with you to make sure you’re getting exactly what you want out of your travels.
Avalon offers a wide range of flight options to get you from here to there — from a huge range of carriers, seating selection and preferred pricing from our airline partners. And we’ll ensure your flight schedule is perfectly coordinated with your cruise. Best of all, when you book your flights with us, we include complimentary airport transfers at your destination to get you from airport to your ship (or overnight hotel), starting with a warm greeting from our Airport Hosts who can’t wait to see you.
Avalon is known for choice. Heck, we even named it — Avalon Choice®. Among your cruise choices are included excursions to strike your mood and your fancy. Choose from Classic, Discovery and Active included options. Plus we offer a choice of additional Activities & Excursions you can add to what’s already included. We’ll ensure you see all we have to offer and are equipped to make the choices just right for you.
From the moment you book your cruise with us, we’ll provide helpful communication to you leading up to your departure date to make sure you’re in the know about what to expect for your cruise and how to make the most of it. This includes complimentary access to your AvalonGO App, personalized to you and your specific cruise. We go to great lengths to ensure the time leading up to your cruise is as carefree as the cruise itself.
Need help with any extra touches? How about pre-paying gratuities? Care to consider a premium seat on your flight? Maybe celebrating a special occasion with us? Or even special accommodations we need to consider for your trip. We’re happy to help.
Our Holiday Planners are accessible, eager to connect, and love to spend as much time as you need to ensure you’re at-ease and ready to go. Phone call, video call, email or chat. No question is too big or too little, and because you’re calling the ones who put the whole thing together, we’ll always get you the answer. Whether you’d like work with just one Holiday Planner or all of us, we’re here for you.