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Cruising with Confidence

Cruising with Confidence

Avalon Waterways invites cruisers to say “hello” to the world’s most fascinating places with unmatched intrigue, curiosity, wonder and joy. Along the way, we’ve discovered the sights to see, encountered the people to meet, engaged in the customs to sample and indulged in the cuisine to savor. And we’ve done this while bundling amazing ports and shore excursions with the industry’s only Suite Ships fleet to help you greet the globe on a journey where happiness flows.

When cruisers, like you, choose to sail the world’s waterways with Avalon, you say “goodbye” to worry, leaving you free to wander and wonder about the world around you. And that idea – and promise – couldn’t be more prevalent and welcomed today. While today’s world has changed, what remains certain is Avalon’s commitment to your safety, comfort and peace-of-mind.

 

  • Size Matters.
    • With Avalon, big things come in small packages. With fewer than 150 guests per cruise, you can rest assured that every inch of your ship is attended to with our famous attention to detail, including enhanced onboard protocols to help ensure a safe and healthy voyage for all.
    • The lower guest count combined with our spacious ship design means you’ll always find extra room to make yourself comfortable—in your stateroom and around the ship.
  • Commitment to the Cleanest Ships.
    • We’ve instituted enhanced cleaning procedures throughout each ship in our Suite fleet, with steps that go above-and-beyond Avalon’s already strict procedures.
    • These include deep disinfection of each stateroom between cruises as well as dining areas between each meal service and the inspection and disinfection of all goods prior to loading on the ship.
  • A Crew that Stands by You.
    • With a crew to guest ratio of 3:1, our attention is always on guest comfort, health and safety.
    • And we’ve taken extra measures to ensure a healthy crew, including additional training, medical certificates required prior to start the season, daily temperature checks, regular crew health screenings and social distancing in crew living quarters
  • Carefree Confidence.
    • The world has changed, but what remains certain is our commitment to your peace-of-mind while travelling. Not only have we enhanced our on-trip health and safety protocols with our Avalon Assurance program, we are also offering you risk-free, hassle-free and strings-free bookings with a 2021 Peace of Mind Travel Plan.
  • Peace of Mind for your Reservation
    • What if you want to change your plans? No problem! Each new booking comes with our 2021 Peace of Mind Travel Plan, enabling you to change your travel plans with us to a new date, destination or even brand up until final payment.

BEFORE YOU GO

We’ll take every step to ensure you and your travelling companions are ready for the journey. Along with a host of pre-trip info to ensure you’re prepared for your cruise, you’ll have access to the AvalonGO App—a great resource for your cruise schedule and details, onboard amenities and services, destination information, and updates related to your cruise.

And as an additional assurance measure, we’re providing guests with a set of health and safety advice and instructions, ensuring that all health considerations have been taken into account before leaving home.

 

View Pre-Trip Health Screening Instructions »

View Health & Safety Waiver »


What to Expect When Cruising with Us

Avalon is dedicated to giving our guests a safe, stress-free getaway. To that end, with help from our Global Health & Safety Team, we’ve established a set of enhanced pre- and on-trip protocols and procedures to ensure health – and happiness – throughout your journey with us.

  • Welcome Onboard
    • On embarkation, you’ll receive a warm welcome by your Avalon crew. They’re ready, willing and able to ensure that you have a healthy and happy journey with us—here’s how:
    • • Key crew members are trained in First Aid and CPR, as well as our enhanced health and safety protocols
    • • They’re supported 24/7 by our local offices, who are well-equipped to handle on-trip issues
    • • They have extensive local knowledge to help enjoy your destination safely, including information on navigating your shore excursions with confidence, as well as a host of independent exploration options.
    • • Cruise Directors, Adventure Hosts, dining, housekeeping and reception staff, drivers and local guides wear face when with guests, ensuring the spread of joy, not germs, while also making masks available to guests, as needed, throughout your journey.
  • Enhanced welcoming
    • Avalon’s enhanced welcoming procedures are in place, ensuring guests have a safe start to their journey. These procedures include:
    • • Onboard health screening, including touch-free temperature-check, for all guests and crew. Guest temperatures will be checked at embarkation and when returning to the ship throughout the cruise. If any guest shows signs of sickness or have a high temperature, your Cruise Director will assist in finding local medical facilities.
    • • Direction and details on social distancing throughout your cruise.
    • • Luggage disinfection prior to boarding the ship (with our team wearing gloves and masks).

While Travelling

Avalon goes the extra mile to ensure your home away from home, your Avalon ship, is clean and safe throughout your voyage. This includes enhanced cleaning and hygiene protocols, followed with the utmost diligence, including twice daily stateroom cleaning and hourly cleaning of the ship’s common areas. Lounges and Dining Rooms receive special attention before and after each use. And cruising with Avalon removes many “touch points” of travel, including luggage handling, checking in and out of hotels, and the purchase of sightseeing tickets.

All this ensures only hearts are touched, not hands. We’ve also taken the extra step of removal of many printed items, replaced with easy-to-access information at our interactive kiosks, on screens throughout the ship, and via the AvalonGO App. And safety extends off the ship, as well.

Our shore excursions include expedited entry into must-see attractions, which means no waiting in long, crowded queues of people. For moments when touch is necessary, hand sanitizers are at-the-ready throughout each ship and on our vehicles.

  • Commitment to the Cleanest Ships.
    • Avalon has put in place enhanced cleaning procedures throughout each ship, such as these additional steps that go above-and-beyond Avalon’s already strict procedures, including:
    • • Use of electrostatic disinfecting systems
    • • Deep disinfection of each stateroom between cruises, including:
    • o Use of disinfectants and cleaning materials that meet or exceed the highest CDC standards
    • o Soft goods in each stateroom (mattress, sofa, window coverings, chairs, etc.) sanitized between cruises
    • • Disinfection of all dining areas between meals
    • • Disinfection of all shared items like umbrellas, bicycles and other Adventure Center items
    • • Disinfection of all goods prior to loading on the ship
    • • Ongoing crew training in protective equipment use and hygiene

Heading for Home

Our aim is that your cruise leaves you as healthy as—and happier than—when you left. Efficient and reliable airport transfers are available (and are included when you purchase flights with us), so that’s one less thing to worry about.

As you prepare for the journey home, If you need any assistance or are not feeling 100%, just let your Cruise Director know and we can help find local medical assistance to get you ship-shape before your return.

For more information on the extra procedures, Avalon has put in place to make sure our guests have a carefree experience please visit here.