Avalon Waterways invites cruisers to say “hello” to the world’s most fascinating places with unmatched intrigue, curiosity, wonder and joy. Along the way, we’ve discovered the sights to see, encountered the people to meet, engaged in the customs to sample and indulged in the cuisine to savor. And we’ve done this while bundling amazing ports and shore excursions with the industry’s only Suite Ships fleet to help you greet the globe on a journey where happiness flows.
When you’re ready to travel again, we're here to support you. Your safety, as well as the safety of our employees and partners, has always been our top priority, which is why new physical distancing and cleaning measures have been put in place on all of our tours. Our new Cruising with Confidence policy features new health and safety procedures from the moment you arrive to the moment you leave, without taking away from having the time of your life. The policy will evolve as time goes on and as we continue to monitor local public health recommendations, but what won’t change is our commitment to keeping you safe as you explore our big, beautiful world.
We’ll take every step to ensure you and your travelling companions are ready for the journey. Along with a host of pre-trip info to ensure you’re prepared for your cruise, you’ll have access to the AvalonGO App—a great resource for your cruise schedule and details, onboard amenities and services, destination information, and updates related to your cruise.
And as an additional assurance measure, we’re providing guests with a set of health and safety advice and instructions, ensuring that all health considerations have been taken into account before leaving home.
And what if you want to change your plans? No problem! Each new booking comes with our 2021 Peace of Mind Travel Plan, enabling you to change your travel plans with us to a new date, destination or even brand up until final payment.
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Avalon is dedicated to giving our guests a safe, stress-free getaway. To that end, with help from our Global Health & Safety Team, we’ve established a set of enhanced pre- and on-trip protocols and procedures to ensure health – and happiness – throughout your journey with us.
On embarkation, you’ll receive a warm welcome by your Avalon crew. They’re ready, willing and able to ensure that you have a healthy and happy journey with us—here’s how:
Avalon’s enhanced welcoming procedures are in place, ensuring guests have a safe start to their journey. These procedures include:
Avalon goes the extra mile to ensure your home away from home, your Avalon ship, is clean and safe throughout your voyage. This includes enhanced cleaning and hygiene protocols, followed with the utmost diligence, including twice daily stateroom cleaning and hourly cleaning of the ship’s common areas. Lounges and Dining Rooms receive special attention before and after each use.
And cruising with Avalon removes many “touch points” of travel, including luggage handling, checking in and out of hotels, and the purchase of sightseeing tickets. All this ensures only hearts are touched, not hands. We’ve also taken the extra step of removal of many printed items, replaced with easy-to-access information at our interactive kiosks, on screens throughout the ship, and via the AvalonGO App.
And safety extends off the ship, as well. Our shore excursions include expedited entry into must-see attractions, which means no waiting in long, crowded queues of people. For moments when touch is necessary, hand sanitizers are at-the-ready throughout each ship and on our vehicles.
Avalon has put in place enhanced cleaning procedures throughout each ship, such as these additional steps that go above-and-beyond Avalon’s already strict procedures, including:
Avalon’s unique Suite Ship design means extra space throughout the ship. With 15% fewer guests than the average river cruise, Avalon assures that each guest has room to stretch out and relax. And we’re reducing ship capacity further, per local requirements, for even more space onboard.
Additional dining areas have been also been established to ensure safe social distancing during meals, and Avalon will adjust the ratio of guides and coaches for excursions, as required, accounting for safe distances while in port.
Guests are asked to keep a close eye on how they’re feeling and report any new symptoms to a crew member so we can make sure they get the help they need. If anyone should become ill while traveling with us, we’ll ask them to isolate until they can be seen by a medical professional. Because we sail in inland waterways, high quality local medical services are always nearby.
And if COVID-19 testing is required if a guest shows symptoms of illness, Avalon will help facilitate this testing at no cost to our guests.
Healthy crews help keep a healthy cruise, and Avalon goes to great lengths to ensure that’s the case. Medical certificates for each crew member are required prior to start of sailing season, and we’ve instituted daily temperature checks along with regular health screenings. Social distancing is enabled in the crew quarters as well as throughout each ship.
And while you enjoy your vacation, we are working behind-the-scenes to ensure safety with hands-free services, as traditional self-services have been replaced by staff service, including buffet meals.
Our aim is that your cruise leaves you as healthy as—and happier than—when you left. Efficient and reliable airport transfers are available (and are included when you purchase flights with us), so that’s one less thing to worry about.
As you prepare for the journey home, If you need any assistance or are not feeling 100%, just let your Cruise Director know and we can help find local medical assistance to get you ship-shape before your return.
Avalon Waterways’ health and safety guidelines and protocols (The Avalon Assurance Program) have been developed in partnership with IGI Limited, a company that specialises in travel-related health and safety measures, and long-time industry consultant Ian Greaves. Additionally, Avalon’s team includes two Hygiene & Procedure Officers who’s roles are to ensure the seamless execution of these protocols across our European fleet.
These protocols have received approvals of the World Travel & Tourism Council. Avalon Waterways will continue to review and update Assurance initiatives as we make our return to the world, including adhering to – and building upon – the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), the U.S. Center for Disease Control (CDC), World Health Organization (WHO), Cruise Lines International Association (CLIA) and ABTA – The Travel Association.