The safety and security of our guests and staff is our top priority at all times. That’s why we operate our holidays in accordance with advice issued by the Foreign & Commonwealth Office and closely monitor their updates in relation to our destinations.
Out of an abundance of caution, we are voluntarily suspending our tours and cruises from now until 30 April 2020. As we contact all affected travellers, we are unveiling an enhanced Peace of Mind travel plan, giving everyone affected the right options and adequate time to reset their travel plans rebook their holidays.
16 March 2020
In response to elevated travel restrictions and government advisements, Avalon Waterways has introduced an unprecedented new offer designed to give our travellers options and peace-of-mind when considering your travel plans.
Avalon Waterways is now allowing all currently booked travellers between 14 March and 31 May 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.
You are free to move your booking to any Globus Family of Brands (Globus, Cosmos or Avalon Waterways) holiday for any destination. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.
Depending on the original travel date and our operations status, we are providing travellers with the following two options:
For Travel before 30 April 2020
Due to government restrictions, we have made the thoughtful decision to suspend operations until 30 April.
To help make moving your original March or April holiday easy, the Peace of Mind Travel Plan for this period comes with an additional bonus credit. This bonus credit of up to £150 per person will be added to a Letter of Credit, redeemable for any future 2020, 2021 or 2022 holiday:
Bonus credit of £150 when redeemed for an Avalon Waterways cruise
Bonus credit of £75 when redeemed for a Globus tour
Bonus credit of £75 when redeemed for a Cosmos tour or £40 for an Escapes by Globus tour
If you choose to cancel without this Peace of Mind Travel Plan option, contact us for regular cancellation procedures**.
For those with departures in May
At this time we are operating beyond 30 April, but if you would like to move your travel date beyond May, you can still enjoy the benefits of the Peace of Mind Travel Plan.
If you choose to move your May departure, we will provide a Letter of Credit for monies paid on the original booking, redeemable on any Globus family of brands (Globus, Cosmos or Avalon Waterways) holiday, destination or departure.
If you wish to cancel your holiday without the Peace of Mind Travel Plan, regular cancellation penalties apply.**
We understand the value in giving our guests flexibility in light of the ever-changing travel landscape and look forward to hosting you on your trip when the time is right for you.
For details, contact us on 0330 058 8243 and we'll be happy to help with your updated travel arrangements.
*Peace of Mind offer valid for travel before 31 May 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by 31 December 2022. The new booking bonus, added to the Letter of Credit, is valid for original travel departures before 30 April 30 2020. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in holiday price. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund follows our regular trip cancellation procedure, including a refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by 31 March 2020.
We continue to monitor the latest Public Health England and Foreign & Commonwealth Office advice. You can read our full FAQs here: