Booking conditions

On Avalon Waterways

Avalon Waterways will attempt to honour dietary requests when possible.

General Touring

Special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company has no liability for availability.

When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.

The Company reserves the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behaviour-related assessment is at the sole discretion of The Company or the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services. You will be allowed to re-join the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.

As a condition of reservation, you must provide the information requested by The Company along with your initial payment. The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees if your information is incomplete or inaccurate. Your personal data security for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United Kingdom. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.

By making a reservation with The Company

• you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above

• you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.

We comply strictly with the terms of the Data Protection Act 2018 and all applicable data protection laws. Your details are safe with us and will never be released to other companies or third parties for their marketing purposes. Please refer to our privacy policy for more information. https://www.cosmos.co.uk/legal-information/privacy-policy/

Information Required

• Full name as per government-issued ID with which you will travel

• Address

• Date of birth

• Full passport details

• Email address • Credit/Debit card information

• Disabilities

• Medical conditions

• Dietary restrictions you make known to The Company

• Emergency contact (non-participant)

• On tour contact information (mobile phone or email address)

• If any additional information is required, it will be requested from you with your reservation.

You are responsible for wearing your seatbelt when provided. The Company and its Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them. You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company does not provide child safety devices.

Motorized scooters are not permitted and cannot be accommodated on services provided by The Company. If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. For trips within the United States, we will attempt to reasonably accommodate motorized scooters. We require notice at the time of reservation to arrange services or if the need for such services arises after reservation, as soon as the need is known.

No medical personnel travels with your group or is present onboard The Company vessels. The Company cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while travelling with The Company must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

Acceptance on your trip is subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final documents.

The Company does not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board its cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of travelling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company requires your passport details prior to final documentation for all international travel.

The Company does not provide personal services or individual assistants to trip participants. Our staff are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.

Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available. The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to the Company at the time of reservation or when reasonably known by the participant.

Certain risks and dangers may arise beyond our control, including but not limited to:

• the hazards of travelling in undeveloped areas; • travel by boat, train, automobile, aircraft, or other means of transportation; • forces of nature; • political unrest; • acts of lawlessness or terrorism; • accident or illness in remote regions without means of rapid evacuation or availability or medical facilities.

The Company will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company regarding the provision of medical care or the adequacy of any care rendered.

The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company harmless for them.

You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country are your responsibility. It is your responsibility to carry these documents with you. The Company is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation.

You must notify The Company at the time of reservation if you are travelling with a wheelchair, or if the need for a wheelchair arises after the reservation, then as soon as that need is known. You must be able to walk up/down steps (for motorcoaches) and on-ramps without a wheelchair or walker for cruises. Motorcoach entrances and gangways/ramps may not be wide enough or equipped to accommodate these items. The Company may allow collapsible wheelchairs that fit within the restrictions (1030mm/40.55” length x 555mm/21.85” width) when travel with a wheelchair is disclosed to The Company. You are responsible for storage (e.g. in your room) and maintenance of any permissible wheelchair.

Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type.

UK TRAFFIC LIGHT SYSTEM

The UK government has introduced a traffic light system for entering the UK after visiting other Countries. It is our intention to operate our cruises, where operationally viable, to destinations on the Green and Amber lists which are accepting international visitors.

This traffic light rules are updated frequently and the latest information can be found by visiting the government website. You can view this website by clicking here. Please  note the above table information is based on English guidelines, Scotland, Wales, Ireland and Northern Ireland may have different requirements so check the local travel advice. 

The table below provides a guidance on requirements when returning from a Green or Amber destination. The information listed is correct at time of publishing so for the most up to date requirements visit the government website on the link above.

COVID TESTING: You’ll need to pre-book the tests you need to take once you arrive home, before your holiday begins. Click here to see government approved test providers.

AIR & DESTINATION INFORMATION: You will also need to check specific airline and destination country entry requirements. To visit the government website click here.

INSURANCE: Remember you must have comprehensive travel insurance including Covid cover to protect you for all eventualities.

For any questions regarding your preferred destination please contact us on  03330 165 645 to speak to our travel specialists.